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World-Class MapR Support

Your success is our success.

As a MapR Premium Support customer, you’ll be able to tap into our knowledge, expertise, innovation and support to get the most out of your MapR Platform for Apache Hadoop. The combination of our world-class support engineers, thorough documentation and MapR forums will make your ramp-up easy and ensure the smooth operation of your mission-critical applications.

MapR offers a full range of Service Level Agreements (SLAs) to match your business needs. With a MapR Premium Support subscription, you’ll get direct and immediate access to our highly qualified team of Hadoop engineers, available to help you with every component of our MapR distribution for Hadoop.

Resources available to Premium Support customers include:

Global Tech Support – With MapR Premium Support, you can rely on our best-in-class team of Hadoop support professionals to help you get the most out of our MapR platform. To ensure your success, our support team offers 24 x 7 follow-the-sun support through phone support, email, and via our online Support Portal. We’re here to:

  • Answer your technical questions
  • Respond to all incidence reports
  • Help you with any installation/configuration issues
  • Explain routine maintenance procedures
  • Diagnose any application or system issues
  • Assist you with licensing or upgrading issues
  • Provide you with any necessary bug fixes and patches
  • Notify you of product updates

Documentation – We provide all MapR users with online access to our thorough and up-to-date MapR documentation. MapR documentation pages are fully searchable and continually updated, based on user feedback and tech support experience.

MapR Community Forum – Plug in to our MapR Forum where you’ll find a wealth of information and resources to help you with various technical and product issues. Use the MapR Forum to get information, connect with other MapR users, learn more about Hadoop, and share your MapR experiences with others in the community.

Community Resource Directory – Explore our helpful directory of resources and information managed by the Hadoop community.

MapR Services – In addition to our support offerings, our MapR Professional Services Consultants are available to help you throughout all phases of your project.  We also offer a full range of training resources via MapR Academy to help you understand and leverage MapR. We offer onsite and instructor-led courses that provide a hands-on learning environment with real-world problem-solving activities, as well as a free library of videos, recorded webinars, and other materials to help you learn Hadoop at your own pace.

How to contact MapR Premium Support: